FAQ
Quick answers for billing, seats, and upgrades.
What counts as a seat?
A seat is a unique user account in your workspace. Lab plans include a single PI seat. Member seats and additional PI seats can be added for purchase.
Can I add PI seats?
Yes — additional PI seats are available for purchase. Contact us and we’ll help you match roles and access to your lab’s structure.
Do you offer discounts for departments or multi-lab rollouts?
Yes. The Institution plan supports multi-lab coverage, rollout support, and tailored agreements.
Is there a contract?
Yes. All paid plans are 1-year contracts and automatically renew annually. Institution plans may include custom SLAs and procurement requirements.